Returns & Exchanges

Garment Size & Fit

We understand it can be difficult purchasing online for the ideal style and size to suit your body. To help reduce return shipments and their environmental impact, please refer to our Size Guide to make a mindful purchase.

Each product page also includes individual garment measurements for that style to further help you choose the best fit. If you are unsure, please contact us. We are happy to help.

Online Purchases

Unfurl will happily accept online returns|exchanges 20 Days from the date of dispatch under the following conditions ~

  • Item(s) are in their original purchase condition and have not been worn, washed, altered, soiled or tampered with in any way.
  • All original tags are still attached.
  • SALE items cannot be returned or exchanged unless deemed faulty.
  • Earrings and Swimtimate bottoms cannot be returned due to hygiene reasons, in line with Australian Consumer Law.
  • Online purchases must be returned via our Returns Portal.
  • Unfurl cannot offer returns on items purchased outside of Austraila.

We recommend trying on your item(s) as soon as possible to ensure your return is received by us within this timeframe.

Boutique Purchases

In-store purchases must be returned in-store within 14 Days from date of purchase for an exchange or store credit. Unfortunately, we cannot offer refunds for in-store purchases.

To return an item, please visit our Returns Portal here.

Once completed

  • You will receive an email from our customer care team with instructions on how to return your item.
  • You will receive an Australia Post return label, attached to the email, with tracking details.

Upon Unfurl receiving the item back for return

  • You will receive an email update as soon as the refund is initiated.
  • Refunds are processed within 4 business days and made in the form of the original payment or store credit, minus shipping costs and handling fee.
  • A handling fee of $10 will be retained from the refund to cover the cost of the return. This option ensures your package is trackable and we are able to cover your return should it be lost in transit.
  • Card payments may take 5-7 business days.
  • Store credit can be accessed via your email within 1-2 business days and cannot be swapped for a refund at a later date.
  • In the event that your return is not received within 20 days of the dispatch date, we're unable to offer a refund. However, we will happily provide a store credit instead.
  • More information for AfterPay returns below.

To exchange an item, please visit our Returns Portal here.

Once completed

  • You will receive an email from our customer care team confirming your exchange.
  • You will receive an Australia Post return label, attached to the email, with tracking details.
  • Once we receive the item for exchange, we will ship your new item within 1-2 business days.
  • A handling fee of $10 will be incurred, plus any return shipping costs for the exchange item. This ensures that your package is trackable and we can still issue your exchange should it be lost in transit.

Where Afterpay is the form of payment, there will be a 6% fee deducted from your refund balance. We will send the refund via Afterpay which may take up to 10 business days to reach your account.

For more information on Afterpay Refunds, visit https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

Please choose carefully. Unfurl does not offer returns, store credit or exchanges on sale items, unless in the event the item is deemed faulty.

If a sale item is returned without prior approval, the item will be returned at the customer's expense.

We deeply apologise if your item isn't in optimal condition or differs from the one you ordered. Please visit our Returns Portal to submit images and details of the fault or item you did receive so we can resolve this for you as soon as possible.

We will meet our obligations under the Australian Consumer Law which may include replacing the item if the stock is available, providing a refund upon receipt of the item or offering a repair.

Please note, we have a 3 Month Warranty period on all of our pieces, excluding reasonable wear and tear.

Once your order has been carefully packed and dispatched, it is in the hands of Australia Post for delivery. Unfurl cannot be liable for damaged or missing items/parcels at this stage.

We understand how frustrating it can be if your parcel goes missing, and we’re here to help. A Track and Trace enquiry will need to be initiated with Australia Post, and we can assist with this process. Once their investigation is completed, we can offer a solution, whether that’s locating your parcel, issuing a refund, or arranging a replacement. Please note, Australia Post’s investigation can take 5 to 10 business days to finalise.